Aspire Mail DMS Desktop Call Control gives you the convenience of managing telephone calls from your PC as those calls are sent to your telephone extension.

Call Control Screen Pop

Desktop Call Control is a Windows application that intercepts Automated Attendant calls to your extension, provides a screen pop identifying the caller, and offers you call handling options. From the screen pop, you can:

• Do nothing and automatically have the call follow preprogrammed routing.
• Transfer the call to a preset destination.
• Send the caller right to your mailbox.
• Accept the call and have it transfer to your telephone.
• Greet the caller with a voice prompt asking them to wait on Hold.
• View the contact details for the caller.

Call Control Setup

You can change any of these options “on the fly” (during a call) by using your PC mouse to right click on “Transfer Options” or “Hold Options” and changing the items as they appear on the “Setup” screen. You can change the transfer destination, change the greeting that is used by the mailbox, or change the Hold interval.